Reviews

Submitted 9 months ago
By SJafree

Reviewed at

Bought this model and it didn’t work from the very first load. I was told by manufacturer that their manufacture warranty doesn’t cover replacement of washer. Very disappointing.

Bottom Line No, I would not recommend to a friend

Submitted 10 months ago
By Migs

Reviewed at

I was so surprised that Samsung makes this very low quality machine and dryer They both had very bad material crack in the door and the top I called and no help from customers service The machine keeps cracking

Bottom Line No, I would not recommend to a friend

Submitted 11 months ago
By NotImpressedAtAll

Reviewed at

We purchased this washer and dryer from a big box store on March 25th. It was delivered on the 29th. We used it for one week before the door would not lock and the washer would not start. We called on the 8th of April for a repair and told them specifically that the DC-1 code came up and the door would not lock. Repair person came on April 13th. He came in, tried to get it to work, said it’s the door lock. Needs replacing but - he doesn’t have a part with him. Apparently they are on back order. No idea when we will get one. No one from Samsung has reached out to say when will get a repair. It is ridiculous that a BRAND NEW washer would stop working after 1 week (4 loads of laundry) and NO ONE can tell us when it will work. DO NOT BUY.

Bottom Line No, I would not recommend to a friend

Submitted a year ago
By 3Goldie

Reviewed at

I bought my laundry pair approx 4 years ago and am so disappointed. My washer has orange residue from softer holder - possible rusting screw..: no one seems to know and although we vacuum lint trap on a regular basis… still had a lint fire. Dryer is designed with lint trap just above motor. Lint continues to roll off lint collector to motor. I have had numerous appliance maintenance professionals to my home with no answers. I’m in constant fear of a house fire. I am getting rid of both as soon as I can afford another set.

Bottom Line No, I would not recommend to a friend

Submitted a year ago
By M.R.

Reviewed at

Purchased the washer/dryer from The Brick. First time using the washer it started leaking from the front of the unit right above the door and right below the dispenser and dryer wasn't working due to improper installation. Got the unit exchanged and had the same issue again leaking in pretty much the same exact spot. Between trying to deal with The Brick's poor customer service and this over priced faulty washer its been a bit stressful. Will return these products and opt out for a different brand.

Bottom Line No, I would not recommend to a friend

Submitted a year ago
By New set rocks

Reviewed at

I bought this set two days ago. Only two minor complaints: washing machine cord very short, would be find if you lived in a modern home where you maybe stacking these, but for a older home, it is a challenge. The packing bolts; extremely confusing instructions given. You have a very long screw which you assume is the bolt, but in fact you have to pull the bolt out after removing the screw. If your little black cover does not fit in the hole, you still have a bolt to remove.

Bottom Line Yes, I would recommend to a friend

Submitted a year ago
By Happyharry

Reviewed at

We bought the Samsung washer and dryer mid 2019 and I must say they work great, very efficient and quiet. A week ago the drum all of a sudden doesn’t turn and is totally seized, a local repair guy who works on Samsung washer tells us after examining the machine that one of the arm of the spider rack in the back of the inner drum is broken and the drum and needs to be replaced cost between $750 and $ 800. He tells us that he has seen this happen before but not on machines just over a year old which also means that the warranty has just expired. Like the machines not the way Samsung backs their product.

Submitted a year ago
By Kirk A

Reviewed at

Drum doesn't clean with self clean and stinks. Front Door Seal leaks and is falling apart. Fills with water 3/4 all the time and does not finish wash. Need to unload and drain with a cloth and bucked. I will never buy Samsung appliances again. They need to stick to phones.

Bottom Line No, I would not recommend to a friend

Submitted 2 years ago
By Mary999

Reviewed at

When the washer releases water during a he wash cycle it shoots out in two directions - straight into the washer and also into the door going directly to the seal around the door. Is it supposed to do this?